| Q1. |
Where
can I order replacement parts for my vacuum bottle? |
| Q2. |
How
can I maximize the effectiveness of my vacuum bottle? |
| Q3. |
How
can I clean my vacuum bottle? |
| Q4. |
What
if my vacuum bottle leaks from the stopper? |
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 |
| Q1. |
Where
can I order replacement parts for my vacuum bottle? |
| A1. |
Replacement
parts may be ordered from our Customer Service Department by calling
800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model
number ready when calling. |
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|
| Q2. |
How can
I maximize the effectiveness of my vacuum bottle? |
| A2. |
Preheat or precool your vacuum bottle by filling with hot or cold water, attach the stopper and let stand for at least five minutes. Empty the water and fill with the desired beverage. Cool bottles are for filling cold beverages only. |
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|
| Q3. |
How can
I clean my vacuum bottle? |
| A3. |
Always rinse out your vacuum bottle after each use and rinse the stopper under running water. Do not soak the vacuum bottle in water or place in a dishwasher to clean. The exterior, stopper and cup(s) can be cleaned using a moist sponge or soft cloth and mild dishwashing liquid. The interior can be cleaned using a mild dishwashing liquid and then rinsed thoroughly. Please refer to your instruction manual for more. |
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|
| Q4. |
What if
my vacuum bottle leaks from the stopper? |
| A4. |
The leaking may be caused
by liquid that is trapped inside the spout, or moisture remaining
in the cup or cup/cap. To alleviate this, allow liquid to completely
drain back into the bottle after pouring and before closing the
spout. Close the spout and shake the bottle to expel any excess
liquid that may still be in the spout. Wipe away moisture from the
cup or cup/cap before closing. Be sure to unscrew the stopper and
rinse under running water after each use. |
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If none of these answered
your questions, please contact our Customer Service Department at
800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.
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