If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.
A: All Zojirushi coffee makers are tested to function at an altitude of up to 5,000 feet above sea level. At higher altitudes water evaporates faster which may cause the coffee makers not to function properly.
A: To ensure your Zojirushi coffee maker brews coffee at its best, we recommend descaling it once a month. This routine maintenance helps maintain peak performance for the most flavorful brew. Refer to your coffee maker's instruction manual for step by step instruction on how to maintain your coffee maker.
A: The Fresh Brew Coffee Maker EC-YTC100 in our lineup includes a stainless steel mesh filter. Please note that the stainless mesh filter is not compatible with our other coffee maker models. It's essential to note that our other coffee makers are not designed for use with permanent filters. Attempting to use them may result in overflow during the brewing process.
A: Unfortunately, the carafe and other components are not dishwasher safe. They should be hand washed using a mild dishwashing liquid and a soft sponge. For detailed instructions on how to care for your coffee maker, please refer to the instruction manual.
A: The electrical products you see on this website are manufactured to be used in the US or Canada, and the use of voltage converters or plug adapters are not recommended. Should the unit become damaged or require service after being used overseas, any repair services, parts, and warranty would only be available within the US and Canada.
A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Depending on the type of coffee or brand and/or color of the Basket Coffee Filter being used, coffee grounds may overflow from the Basket Coffee Filter. In this case, reduce the amount of coffee grounds being used. To prevent this issue, please make sure to use medium ground coffee and one of the recommended Basket Coffee Filters listed here.
A: The drip prevention mechanism may not be operating properly. Please make sure that the Drip Prevention Valve on the Filter Basket is assembled and attached properly. For EC-YSC100 and EC-YTC100 models, also make sure that the Carafe Lid Valve on the carafe lid is assembled and attached properly. If all parts are operating properly but coffee still overflows, please contact Customer Service here.
A: The noise that you hear while brewing is caused by the rapid heating of water. The Fresh Brew Plus Thermal Carafe Coffee Maker EC-YSC100 and EC-YTC100 are high-powered, and equipped with a long heater pipe that quickly heats large volumes of water, which may be perceived as loud. For a quieter brew, we recommend the EC-YTC100 and using the Normal brew mode.
