Privacy Policy

GENERAL PRIVACY POLICY
ZOJIRUSHI AMERICA CORPORATION
EFFECTIVE AS OF OCTOBER 1, 2022

This General Privacy Policy, our Terms of Use and our Privacy Notice for California Residents under the California Consumer Privacy Act of 2018 set forth the conditions under which you may access and use our Website. By accessing and using our Website, you agree to be bound by our said Privacy Notice and Terms of Use then in effect and by all applicable laws. If you do not agree with any of the Terms of Use or our Privacy Policy, you should not access or use our Website for any purpose.

California residents have more and different rights. For California residents, please see below “How to Contact Us”. In the event of a conflict and if you are a California resident, the terms of our said Privacy Notice for California Residents shall control over the terms herein.

We may terminate or limit your access to our Website for any violation of the Terms of Use or our Privacy Policy, or for any other reason, in our sole discretion.

The term “us” or “we” or “our” refers to Zojirushi America Corporation, its parent corporation, Zojirushi Corporation and our affiliated entities. The term “you” refers to the users of our Website.

We respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect from you when you visit our Website, purchase our products, access our services, or otherwise interact with us. It also describes how we use and disclose the information we collect, how we protect information from unauthorized use or disclosure, and the choices you have regarding our collection and use of such information.

If you provide us with Personal Information (defined below), either through our Website, via phone, digital device or e-mail, we may collect and use that information to contact you or to send you additional information to process your purchase, provide service and support, and share product, service and company news and offerings, analyze transactions or purchase histories to improve our products, services, programs, and other offerings, evaluate your shopping experience, keep a record of our interactions with you, prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to our Website or data systems or unauthorized use of Personal Information, to meet legal obligations and to enforce our Terms of Use, our CCPA Policy and other agreements.

If you send us e-mail that includes Personal Information, normally we will use the information only to respond to your message and for no other purposes.

By visiting us, by providing solicited or unsolicited Personal Information to us, by enrolling in one of our customer programs, or through other means, you are consenting to our using your Personal Information, subject to applicable laws and you are agreeing to the terms of this Privacy Policy.

PERSONAL INFORMATION DEFINED
We define the term “Personal Information” to mean any information that we directly associate with, or use to identify, a specific person. This may include information such as:

1. Your first and last name;
2. Your home or other physical address;
3. Your photo;
4. Your social security number in certain circumstances;
5. Your shipping address if different from above address;
6. Your Email address;
7. Your telephone or fax number;
8. Your credit card information;
9. Your purchase history;
10. Your personal preferences;
11. Any identifier that allows you to be contacted by mail, phone or online;
12. Information that we collect from you and which we maintain in personally identifiable form in combination with an identifier described above. This kind of information includes “click stream” information or information obtained from “cookies” such as information showing the last several websites that you visited and information about your profile or preferences; and
13. Other Personal information you give us by using our Website, via phone or electronic mail, in events, or otherwise.

Personal Information does not include “aggregated information,” which is information that we collect about a group or category of persons or services. It also does not include “de-identified information,” which is information from which we have removed any information that can be used to specifically identify a person. This policy does not restrict or limit our collection, use, or disclosure of aggregated or de-identified information.

WE COLLECT INFORMATION AS FOLLOWS.
Many of our services require that you provide Personal Information when you sign up for an account with us, sign up for our programs, offers, or sweepstakes, take one of our surveys, purchase our products or services, contact us about a prior purchase, or email, call, or otherwise communicate with us. Similarly, if you contact us regarding a product or service that you are interested in or concerned about, we may request that you provide Personal Information that will enable us to respond to your inquiry. In these circumstances, we will ask for your Personal Information.

The types of information we may collect from you include:

1. Account Information, such as your name, email address, password, postal address, phone number, subscription, delivery preferences and any other information you choose to provide;
2. Transaction Information, such as information about the products or services you purchase, shipping and delivery information and information related to returns, refunds and cancellations. We may also collect and store limited payment information, such as payment card type and expiration date. However, we do not collect or store full payment card numbers for longer than one day and all transactions are processed by our third-party payment processor;
3. Information About Others, such as the names and email addresses of gift recipients when you purchase gifts;
4. Information we obtain from you using our services or buying our products. We may collect information about the products and services that you buy or view. When you shop online or register for or use any of our services, transactional and other information, such as the date of your purchase, or service usage, their descriptions and, if applicable, the dollar amount or value of the transaction, your Internet protocol address, browser type, domain names, access times, operating systems, mouse clicks and movements and scrolling activities may be collected automatically or “passively” by us or by one or more of our third-party service providers. We treat this information as Personal Information if we combine it with or link it to other information that specifically identifies you;
5. Mobile Device Information. We may also collect mobile device information using beaconing technology, such as: the device type, model and operating system version, and current IP address. We do not use this technology to collect Personal Information. To disable our ability to identify your mobile device, you can adjust the in-app settings, or turn your Bluetooth to “off” on your device;
6. Log information. When you use our services or view content we provide, we may automatically collect and store certain information in server logs. This may include:
1. details of how you used our service, such as your search queries;
2. telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of call;
3. Internet protocol address;
4. device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and
5. cookies that may uniquely identify your browser or your account.

Data we collect about you. With regard to each of your visits to our Website we will automatically collect personally identifiable information about your visits through the use of various technologies, which includes information about your internet service provider, your device’s unique identifier, such as an IP address, browser type, operating system, pages accessed on our sites and online sources, and the date and time of access in order to optimize your user experience and enhance your time spent with us online. We also receive information telling us from which website you came to our Website. Our Website, apps (if any) and online services use cookies to distinguish you from other users. This helps us to provide you with a better experience and allows us to improve our Website and services. For information on the technologies we now use, see the section “Tracking Technologies” below.

Information Collected by Cookies and Other Tracking Technologies. We and/or our service providers may collect and store your Personal Information using cookies, web beacons, Uniform Resource Locators (URL), and similar technologies to manage our websites and email messages and to collect and track information about you and your activities online at our websites over time and across third-party websites or online services including, but not limited to, your computer’s IP address and operating system, your browser type, the site from which you linked to our site, the time and date of your visit, how you use and interact with our Website, your preferences, and what products and services you purchase. We may also use device identifiers, web storage, and other technologies to collect information about your interactions with our Website. You may disable our use of cookies but this may affect the service and information we provide you.

Text Messaging Services. If you use text messaging, you are consenting to receive text messages on your cell phone or other mobile device about our products, services, and/or programs which may be sent by automated means. Text messages will only be sent to the mobile phone number you used. We do not charge a fee for our text message programs and assume no responsibility for charges by your carrier when you sign up to receive text messages from us.

Other Information. We may obtain information about you from third parties such as demographic marketing information, address verification, or mailing list information and combine it with other Personal Information.

You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout and downloading and installing the Google Analytics Opt-out Browser Add-on.

DISCLOSURE OF YOUR PERSONAL INFORMATION
With Your Consent. We may disclose your Personal Information to third parties with your consent or to provide the services and/or products you request. You may give your consent in several ways, such as through a written agreement that you sign or acknowledge, an online method, such as a “click through” agreement or registration page; through a mobile application, which we may later install, and which you install on your mobile device, by enrolling in a text alert program, or by providing us with an oral statement, such as by way of a phone call or message.

Sometimes your consent may be implicit. For example, if you purchase products with a credit card, you implicitly consent to the disclosure of your Personal Information to the credit card processor to authorize the transaction and to the bank to collect payment or you have consented to us giving your name and address to a third-party delivery company to complete the delivery of your order of products from us.

Third-party Service Providers. We may also disclose your Personal Information to third-party providers who complete transactions or perform services on our behalf or for your benefit. Information provided to such parties for payment authorization or verification purposes may be retained by them in a database that is used to provide similar services to others. We may also utilize the services of third parties to verify customer data, such as mailing addresses or to supplement other information we have collected. We may also contract with third parties to host a website, conduct market research, or send you information regarding our products or services or those of other companies with whom we conduct business.

Legal Process. We may be required to disclose Personal Information regarding law enforcement, fraud prevention, regulation, and other legal action or if we reasonably believe it is necessary to do so to protect our customers, the public, or us. If you send us a threat or a message that describes or promotes unlawful activity, we will share it with law enforcement authorities. We may also disclose your Personal Information to third parties regarding claims, disputes or litigation, when required by law or if we determine its disclosure is necessary in an emergency.

Certain Business Transfers. Your Personal Information may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of our assets, and could be transferred to a third party as one of our business assets in such a transaction. It may also be disclosed in the event of our insolvency, bankruptcy or receivership. We will use reasonable efforts to direct any such transferee to use your Personal Information in a manner that is consistent with our Privacy Policy.

Retaining your Personal Information. We retain your Personal Information while your account is in existence or as needed to provide you products and services. We may retain your Personal Information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between us, prevent fraud and abuse, or enforce this Privacy Policy, our Privacy Policy under the CCPA and our Terms of Use. We may retain information for as long as is necessary to provide support-related reporting and trend analysis only.

HOW YOUR PERSONAL INFORMATION WILL BE USED
We do not sell, rent or lease any Personal Information you provide to any unrelated third party in the ordinary course of our business, nor do we disclose to them the Personal Information we collect for their own direct marketing purposes, but we may share it with related entities or with unrelated third parties regarding our own marketing activities, your credit application or credit card processing, or the maintenance and operation of our Website, or as may be legally required. (Please do not to send confidential or sensitive information to us through this Website.)

Your credit card information and sensitive personal data are used only for processing payment and will not be used for any other purpose and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

OUR SECURITY PRECAUTIONS
We make reasonable efforts to protect personally identifiable information that you submit over our Website from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, due to the inherent nature of the Internet as an open global communications vehicle, we do not warrant or represent that its level of security meets or exceeds any particular standard, and no server or internet transmission is ever 100% secure or error free. You should take this into account when submitting personal or confidential data on any websites, including ours. Similarly, any information that you send us through our Website is not confidential or privileged. It is your responsibility to protect the security of your login information.

Although we use security that we believe to be appropriate to protect the limited personal identifying information disclosed to us on our Website, we do not guarantee that our security precautions will protect against and we expressly disclaim any liability for any loss, misuse, or alteration of your information or from your access to or use of our information.

Please note that emails, instant messaging, and similar means of communication with us is not encrypted, and we strongly advise you not to communicate any confidential information through these means.

You are advised that other websites, which may be accessed through our Website, may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those third-party websites linked to us. Please contact them directly for their Privacy Policy.

Tracking Technologies. We may deploy various tracking technologies, such as cookies, on our Website to collect additional information about your visits. These tracking technologies may be deployed by us and/or by our service providers on our behalf. These technologies enable us to assign a unique number to you and relate your Website usage information to other information about you.

Cookies are small data files that are placed on your computer's hard drive when you visit certain websites. Like many other websites, we use cookies for various reasons. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor, and to help us understand which areas of our Website are of greatest interest to you. Cookies also may enhance your online experience by saving your preferences and password so you do not have to re-enter this information each time you visit our Website. By continuing to browse our Website or use our services, you are agreeing to our use of cookies. You may prevent Flash cookies using the settings in your Adobe Flash Player software.

We use the following type of cookie. You cannot opt-out of this type of cookie.

1. Strictly necessary cookies. These are cookies that are required for the operation of our Website, apps (if any) and online services. They include, for example, cookies that enable you to log into secure areas of our Website or make use of any of our online-based services. You can set your browser to block or alert you about these cookies but some parts of our Website will not then work.

We may use the following types of cookies. You may opt-out of any or all the following cookies. Please see our “How to Contact Us” for this link. You may not find all the below cookies in listed as we may not use all in our Website.

1. Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our Website, apps (if any) and online services when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
2. Functionality cookies. These are used to recognize you when you return to our Website, apps and online services. This enables us to personalize our content for you, greet you by name and remember your preferences.
3. Targeting cookies. These cookies record your visit to our Website, apps and online services, the pages you have visited and the links you have followed. We use this information to make our Website, apps and online services and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Most web browsers automatically accept cookies, but you can configure your browser to stop accepting new cookies, to notify you when a new cookie is received, and to disable existing cookies. If you choose to disable cookies in your browser, however, you may not be able to take full advantage of all our Website's features.

YOUR ACCESS TO YOUR OWN PERSONAL INFORMATION
We do not maintain all your Personal Information in a form that you can access or update, and some items, such as transaction records, may not be changed. Accordingly, we will determine and may limit what you may access and how, and we may keep a record of changes (including deletions) and disclose them for lawful purposes. We keep your Personal Information for as long as we think is necessary or advisable.

You may review your Personal Information that is readily accessible or contact us to request that it be updated by contacting us (see the “How to Contact Us” section below).

LINKS TO OTHER WEBSITES. We have third parties handle certain transactions. You may have to communicate directly with them and give them your Personal Information. We do not provide any Personal Information to third party advertisers or third-party marketers.

DATA TRANSFERS
We are based in the United States. When we obtain information about you, we transfer, process, and store such information only in the United States.

Do Not Track Disclosures
Some web browsers may transmit “do-not-track” (DNT) signals to our Website. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether you intend for these signals to be transmitted, or whether you are even aware of them. We currently do not change our tracking practices in response to DNT settings in your web browser. Our third-party partners, such as web analytics companies, collect information about your online activities over time and across our Website and other online properties.

INFORMATION PERTAINING TO CHILDREN
Users of our Website are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information online from children under the age of 16. We encourage parents or guardians to participate in and monitor their children’s online activity. If a child under 13 has provided Personal Information to us without parental or guardian consent, we encourage the child’s parent or guardian to contact us to have the information removed from our systems. If you are under the age of 13, do not provide us with any Personal Information either directly, on any website bulletin boards, or by other means.

If we become aware that a person submitting Personal Information to us through any part of our Website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any Personal Information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, we will honor that request.

ASSETS OF THE CORPORATION
If for any reason, our ownership changes or our assets sold, the customer list is a part of our asset pool and may be sold or transferred in accordance with any applicable laws without your consent.

DISCLAIMERS
We attempt to maintain the accuracy of the content of this Website. Any errors or omissions should be reported.

We make no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of our Website and disclaim all liability for errors and omissions in the contents. No warranty of any kind, implied or expressed, or statutory, including but not limited to freedom from computer virus, is given with respect to the contents of our Website.

We are not liable in any manner for your ability to use or for the contents of any third party linked sites as such sites are not under our control. We are not responsible for and assume no liability for any mistakes, misstatements of law, omissions, falsehood, or any other form of content on those linked sites nor do we endorse your patronage or use of such sites and of the products and services offered therein.

Your use of such linked sites is subject to their terms of use, privacy policies, licensing terms and disclosures, which may be different from those in this Agreement. It is your responsibility to familiarize yourself with any such third-party terms and use their sites in accordance thereof.

CALIFORNIA'S SHINE THE LIGHT LAW
We do not share any of your Personal Information with third parties for direct marketing.

California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our customers who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any Personal Information with third parties for their direct marketing purposes.

CHANGES TO YOUR PERSONAL INFORMATION:
You may update, correct or modify any Personal Information or if you wish to deactivate your account, you can do so at any time by logging into your online account or by emailing us (see “How to Contact Us” below). But note we may continue to store information about you as required by law or for legitimate business purposes.

Depending on the circumstances and applicable law, you may have the right to:

1. request access to any of your Personal Information we hold;
2. ask to have inaccurate data held about you amended or updated; and
3. ask to have your Personal Information erased or to restrict processing in certain limited situations.

OPT-OUT CHOICES
If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit or use our Website, our online services and apps (if any). If you have already registered, you can close your accounts. You may opt out of receiving any of the following by delivering a request describing what action you wish us to take. See the “How to Contact Us” section below.

We may send you email messages, direct mail offers, or other communications regarding products or services unless you specifically ask us not to do so when you access our Website or change your preferences by updating any accounts you may have with us. At any time, you may elect to discontinue receiving commercial messages from us by submitting an opt-out request when applicable (see the “How to Contact Us” section below). We will endeavor to process your opt-out request in a commercially reasonable time.

CLASS ACTION WAIVER
You agree that (i) no legal action arising out of this Agreement or your use of our Website, whether a consumer dispute or a business dispute, shall be certified as a class action or proceed as a class action, as a private attorney-general, or on a basis involving claims brought in a purported representative capacity on behalf of the general public, other customers or potential customers or persons similarly situated, (ii) only your individual claim shall be litigated and (iii) no legal proceeding shall be consolidated with, or joined in any way with, any other proceeding.

JURY TRIAL WAIVER
We agree that any legal proceeding between us will not be a proceeding involving a jury. We each unconditionally waive any right to trial by jury in any action, proceeding or counterclaim in any way arising out of or relating to this Agreement or your use of our Website.

CHOICE OF LAW AND FORUM
A claim or dispute that might arise between us, whether sounding in contract, tort, or otherwise, will be governed by the laws of the State of California without regard to its conflict of law provisions. In no event will the parties bring claims against one another under the laws of another jurisdiction. Said claim or dispute shall be filed and adjudicated only in the federal or state courts located in Los Angeles, CA. You irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding arising out of this Agreement or relating to our Website.

INDEMNIFICATION
You will indemnify, defend and hold us harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Website.

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS OUR LIABILITY TO YOU. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. YOU ARE GIVING UP SUBSTANTIAL LEGAL RIGHTS BY AGREEING TO THESE TERMS.

WE DO NOT REPRESENT OR PROMISE THAT THE WEBSITE OR ANY CONTENT OR FEATURE THEREOF IS ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE WEBSITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS.

WE DO NOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE WEBSITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU.

WE DISCLAIM ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE WEBSITE.

YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED SITES.

YOUR SOLE REMEDY AGAINST US FOR DISSATISFACTION WITH THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE OR ANY SUCH CONTENT.

WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE AND/OR THE CONTENT, SHALL NOT EXCEED $100 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US.

OTHER APPLICABLE TERMS AND CONDITIONS
If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

We may change these policies at any time. When we make changes to this policy, we will post the updated policy on our website and update its effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Please review our policy from time to time. We have no duty to notify you of any changes.

We may, without prior notice and in our sole discretion, terminate your license to use our Website, and block or prevent your future access to and use of our Website if you violate any of our Privacy Policies.

No waiver, express or implied, by either party of any breach of or default under this Agreement will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.

HOW TO CONTACT US:
If you have any questions or concerns with respect to the privacy policy or these other notices or about this Website, you may contact us at 800-733-6270 or via e-mail at privacy@zojirushi.com or at Zojirushi America Corporation, ATTN: Privacy Policy, 19310 Pacific Gateway Drive #101, Torrance, CA 90502-1031

Contact us regarding our California CCPA Policy at privacy@zojirushi.com In the subject line, please insert “CCPA”.

To “opt out”, contact us at privacy@zojirushi.com. In the subject line, please insert “Opt Out” and specify what you would like to opt out of.

On receiving your request, we will ask for verification and date the transaction in which we received your Personal Information. If you fail to provide verification we deem appropriate, we will tell you and will not respond until the requested information is received.