If none of these answered your questions, please contact our Customer Service Department
at 800-733-6270, M-F 8:00 a.m. to 5:00 p.m. PST or by e-mail here.
A: Replacement parts may be ordered from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: Always wash the lunch jar with a soft sponge dipped in lukewarm water and a mild dishwashing liquid. Do not soak the lunch jar or place in the dishwasher.
A: The inner bowls are not dishwasher safe and should be hand washed with a soft sponge and a mild dishwashing liquid. The inner bowls (not the lids) are microwave safe except for model SL-XCE20.
A: Preheat or precool your lunch jar by filling with hot or cold water and let stand for at least five minutes. Empty the water and put in the inner bowls.
A: The main bowl may become difficult to open if the lid has been damaged or if the bowl has been filled with soups or extremely hot foods. The main bowl is a replaceable part available for purchase from our online Zojirushi Parts & Accessories page or by calling our Customer Service Department at 800-733-6270, M-F, 8:00 a.m. to 5:00 p.m. PST. Please have the model number ready when calling.
A: When the soup bowl is filled with hot foods, some pressure may build up inside. In this case, push a small stick with a rounded tip or similar tool into the holes in the center of the lid to release the pressure. Please be careful not to damage the valve packing.
A: The lunch jar and all its components are not dishwasher safe. We recommend handwashing them with a mild dishwashing liquid and a soft sponge then letting them fully dry before their next use. For detailed instructions on how to care for your Zojirushi lunch jar, please refer to the instruction manual.
