Product Inspirations –
Premium Thermal Carafe Ichimatsu Collection (AFFB-10)

Comments

7 responses to “Product Inspirations –
Premium Thermal Carafe Ichimatsu Collection (AFFB-10)”

1. 

   George

   December 31, 2019

   How come your carafes don’t say the plastic used in them (ie as in the plastic spout that the water is poured through) is BPA free in your online products catalog? But the other items such as stainless steel bottles with plastic tops are (in your online catalog) listed as having BPA free plastic. Does this mean you carafe (the plastic parts) are not BPA free?

   Reply
   1. 

      Zojirushi America Corporation

      December 31, 2019

      Hi George, the plastics used in our carafes should be BPA free also. Would you mind reaching out to our customer service team with a specific model, so they can provide further information? https://www.zojirushi.com/app/customer_service/entry

      Reply
2. 

   George

   December 31, 2019

   I did email customer service but received no response. the model I am referring to is Thermal Serve Carafe AHGB-10-RA (red)

   I also phoned the customer service line and the lady who answered the line did not know the answer (as to whether the red plastic top where the hot water would be poured out of has BPA or whether the twist top stopper has BPA (the white inner part of which faces the borosilicate liner inside the carafe).

   Also regarding my model AHGB-10-RA (red)
   I asked about the red metal body. She told me at first it did not have a metal body! I had my model in my hand it is definitely red painted metal and I tested it by sticking a weak magnet on its side! After she spoke to a tech she confirmed it was metal but could not answer my second question as well (is this metal stainless steel like the stainless steel thermal carafe and if not does it contain lead and/or cadmium in the metal part of the body).

   however I would like to point out that my question(s0 apply to all your thermal carafe models in the Thermal Carafe catalog page located at:

   https://www.zojirushi.com/app/category/thermal-carafes

   I notice that in the pages with the water boilers and mugs etc each model clearly states BPA free for the plastic parts but in none of your thermal carafe pages does it do the same for *any* model! If they have BPA plastic parts (ie the plastic spouts, and stoppers) then your catalog needs to be updated immediately to reflect this. As you know North American customers are particularly sensitive to this issue. I like Zojirushi and want this remedied!

   Reply
3. 

   George

   December 31, 2019

   correction: I meant to say

   “If they have BPA **free** plastic parts (ie the plastic spouts, and stoppers) then your catalog needs to be updated immediately to reflect this.

   All. your other plastic containing products clearly state in the catalog that they have BPA-free plastic parts. why not the thermal carafe lines? (ie for example the AHGB-10-RA (red)).

   Thank you again.
   George

   Reply
4. 

   George

   December 31, 2019

   PS

   The overview product page of the Vacuum Insulated Mugs & Bottles at: https://www.zojirushi.com/app/category/vacuum-insulated-mugs-bottles

   all have little black feature boxes under their photos. Notice that in each one there is a box that says “BPA free”

   but in the thermal cafe overview page at:https://www.zojirushi.com/app/category/thermal-carafes

   none of the black feature boxes under the product photos have “BPA free”.

   Because the inner stopper is plastic and the spout is plastic I would like to know and surely this should be reflected in the product page. Sorry for my long email but since customer service email did not respond I wrote here.

   Reply
5. 

   Jennie Shue

   November 27, 2020

   North American customers are sensitive to BPA issue. I totally agree with George. I hope Zojirushi can improve the carafe with BPA free material. I am thinking to return my 1L. Stainless Steel Vacuum Carafe (SH-HB10/15) to Amazon.ca though I love the design and its keep warm function. I am a long term Zojirushi product consumer and very disappointed that the company can’t give an answer.
   Jennie

   Reply
   1. 

      Zojirushi America Corporation

      November 30, 2020

      Hi Jennie, we appreciate your inquiry. Any materials coming in contact with food and beverages are BPA free and are safe and hygienic. Please rest assured that our carafes such as the SH-HB are BPA free. I hope this helps!

      Reply